July Skincare Policies

We kindly request that you take a moment to review and become familiar with our policies prior to your appointment, and to ensure compliance, we ask that you adhere to each of the policies listed below.

  • At July Skincare, we're committed to providing you with a superior skincare experience that's tailored to your unique needs. To ensure that we can offer personalized and on-time appointments for every guest, we kindly request that you adhere to the Client Booking & Payment Policy. We appreciate your understanding of this policy and respect for our time. 

    Client Booking & Payment Policy

    Important Notice: Booking an appointment confirms acceptance of the July Skincare Booking & Payment Policy, including reservation charges for extended services. By scheduling an appointment, you acknowledge and agree to the following terms.

    48-Hour Cancellation & Rescheduling Policy
    All appointments must be cancelled or rescheduled at least 48 hours prior to the scheduled appointment time. All cancellations and rescheduling must be completed through the booking confirmation link sent by email or text at the time of booking, or directly through the booking app.

    Cancellation or rescheduling requests cannot be accepted through text messages, emails, or social media messages. All scheduling changes must be completed through the booking system. 

    Important Booking System Notice
    If you attempt to cancel or reschedule and the system does not allow you to do so, it means you are already outside of the 48-hour booking policy window. The booking system automatically removes the ability to cancel or reschedule once the policy window has passed.

    You will receive several reminders by text and email before your appointment that include a link to cancel or reschedule. Please use these reminders to make any scheduling changes before the 48-hour deadline.

    Extended Treatment Reservation Policy (90–120 Minute Appointments)
    Appointments lasting 90 minutes or longer require a significant amount of reserved studio time. Because this time is held specifically for your treatment, a 50% reservation charge applies to all extended appointments.

    If you cancel or reschedule within the 48-hour booking policy window, the 50% charge will be issued as a credit toward the same service when your appointment is rebooked.

    ·       Credit applies only to the same service originally booked.
    ·       Credit cannot be used toward other services or retail products.
    ·       Credit is valid for one rescheduled appointment only.
    ·       If the appointment is cancelled or rescheduled a second time, the credit will be forfeited.
    ·       If the appointment is cancelled or rescheduled outside of the 48-hour policy window, the 50% reservation charge will be processed and the credit will not apply.

    This policy protects the dedicated studio time required for longer treatments and allows each client to receive the highest level of care and attention.

    Automatic Charges & Card on File
    Booking policy charges are processed automatically. If an appointment is cancelled or rescheduled outside the policy window, the charge will be processed using the card on file at 8:00 AM the next business day. If your payment method needs to be updated, you may update your card before the charge is processed.

    Updating Your Payment Method
    ·       Through your Square booking account (Square Go app or booking confirmation link).
    ·       In person during an appointment. 

    For security purposes, payment method changes cannot be processed through email, text messages, or social media messages. 

    Afterpay Payment Option
    July Skincare accepts Afterpay for services and retail purchases. This option allows you to divide payments into flexible installment payments. Payment plans will no longer be accepted through any other method.

    Product Holds & Invoices
    If you would like a product held for you, the item must be prepaid through an invoice. Once the invoice is paid, the product will be reserved for you. Open invoices can no longer hold inventory as this affects product availability and inventory accuracy.

    Thank You
    Thank you for your continued support and trust in July Skincare. These policies allow the studio to run smoothly while ensuring every client receives the best possible care and treatment experience. We appreciate your cooperation and look forward to providing you with a wonderful experience at July Skincare.

  • At July Skincare, I carefully select high-quality skincare products to support your personalized routine. Because of this, all product sales are final.

    I want you to feel confident in your choices, and I’m always happy to guide you toward the best products for your skin’s unique needs. If you have any questions before purchasing, just ask—I’m here to help!

    Thank you for supporting my small business. I truly appreciate you!

  • For any sugaring appointment, please allow hair growth for at least 2-3 weeks. Hair should be at least ¼ long – about the length of long-grain rice. For legs, 3-4 weeks is recommended. The longer the better!

    IMPORTANT NOTICE: If, at the time of your appointment, your hair has not grown out sufficiently to meet the requirements for the service, regrettably, the appointment will need to be canceled and the full cost of the treatment will be due. Please reach out to Kristen if you have any questions about this requirement before the date of your service.

  • We're committed to providing a safe and comfortable spa environment for all of our guests. We do not tolerate any inappropriate behavior and reserve the right to refuse service to anyone who violates this policy. To ensure that our guests can fully relax and enjoy their spa experience, we kindly request that no photos, phone calls, audio or video recording, or video conferencing take place during treatment services. Thank you for your understanding and cooperation in helping us maintain a peaceful and respectful atmosphere.

  • For the comfort and relaxation of all our clients, we kindly ask that you refrain from bringing infants or children to your appointment. If someone is accompanying you to your appointment, they are welcome to wait in the lobby while you enjoy your spa treatment. Please note that only the client receiving the services and their esthetician are permitted in the treatment room, unless the client is a minor. We appreciate your cooperation in maintaining a peaceful and safe environment for all our clients.

  • At July Skincare, we want you to enjoy every moment of your spa experience. Please plan to arrive a few minutes early and take some time to relax in our lobby before your service begins. If you're running late, we kindly request that you let us know as soon as possible so we can make every effort to accommodate your appointment. However, please note that if you arrive more than five minutes past your scheduled start time, your esthetician may need to adjust the service to fit the remaining time or reschedule your appointment. Any appointment rescheduled due to tardiness will be considered a same-day cancellation and will result in a fee. Thank you for your cooperation and understanding.

  • We understand that life can throw unexpected surprises our way, including unexpected periods. If you're currently menstruating, please note that you're still welcome to attend your scheduled appointment as long as you wear a tampon or menstrual cup. We kindly ask that you schedule your appointment accordingly and plan ahead to ensure your comfort during your spa treatment. Please note that changes made to your appointment within 24 hours of your scheduled time will incur a fee as outlined below – we expect you to communicate ahead of time if you need to reschedule, menstruation is not a reason for a same-day cancellation or no-call/no-show. Thank you for your understanding and cooperation.